Missions
Agents Management:
- Strong collaboration skills with Onepilot agents (between 10 and 30 agents on average)
- Forecast recruitment needs and the staffing in order to deliver ops quality and productivity aligned with growth targets
- Training of new Onepilot agents
- Structure, organize and retain the agents team
Client Performance:
- Build and maintain strong relationships with your portfolio of clients
- Deliver best-in-class quality reporting all the data needed
- Optimize processes to improve efficiency
- Identify and capitalize on upselling or cross-selling opportunities
- Oversee knowledge management (training modules, knowledge base) as well as customer reporting (regular steering committees, day to day data management)
- Challenge and refine internal processes
- Onboarding of new clients with the support of your Account Director
Conditions & avantages
- Regular team events (all-hands, offsite…)
- Start as soon as possible
- Attractive package with equity.
- Be part of a fast-growing startup with strong career growth potential (account management, sales, product, tech, etc.).
- Work in a dynamic and rewarding environment with a young, energetic team.
- Contribute to the international expansion of a high-growth company across France and Europe.
- Flexible remote policy.
Profil recherché
- Fluent in Dutch and English OR French
- Experience in customer support or operational roles
- Data-driven mindset with a passion for achieving goals and tackling new challenges
- Strong team player and confirmed problem solver
- Willingness to get hands-on when required
Déroulement des entretiens
- First call to discuss the role & your motivation
- Case study (take approximately 1h to prepare)
- Interview with Lucas our COO
- Final interview with one of Onepilot team member
We’re committed to building a diverse and inclusive team. We encourage applications from individuals of all backgrounds, experiences, and identities.
