DOCTENA takes the top spot of the european social booking market as first pan-european platform. The number 1 medical booking platform in Luxembourg, Belgium, The Netherlands and Switzerland, has just acquired Doxter, the number 1 player in Germany. By entering the German market, DOCTENA is consolidating its position as the leading European medical booking platform, the only of its kind active in so many markets on the continent.
(Featured image: Etienne Schneider, Minister of the Economy, and Patrick Kersten, CEO and Founder of DOCTENA / Image Credit © DOCTENA)
The mission of DOCTENA is to reduce the workload for doctors so that they can better focus on treating patients but also to help patient easily book an appointment, at any time. This goes hand in hand with an expansion strategy that rests on a localized approach and the synergy of combining the strengths of various players. By combining the forces of local champions, DOCTENA offers doctors and customers a service adapted to the local specificities and regulations of their markets. Besides of that DOCTENA consolidates its growth, making thus the shift from local start-up to strongly performing international company.
“Digital innovation is a priority for the future development of Luxembourg’s economy.”
The rapid expansion of the company has been helped by the support of the Luxembourg government. The financing of the transaction has been done in part with the use of a new financing tool of the SNCI. The “Indirect Development Loan” is meant to finance expansion projects of innovative companies in collaboration with local banks.
“Digital innovation is a priority for the future development of Luxembourg’s economy. The presence of European champions in the field of ICT in the Grand-Duchy brings skills and know-how to our ecosystem favorable to the digitization of the national economy” says Etienne Schneider, Deputy Prime Minister, Minister of the Economy.
“Doctena was launched in Luxembourg, where it now has an adoption rate of 20 per cent among medical practitioners.”
Both, DOCTENA’s strategy and high service level are paying off: every minute a patient creates an account on DOCTENA and every 30 seconds an appointment is booked on DOCTENA. Two out of every three users become repeat patients. And, according to a recent customer survey, 97% of patients are satisfied with the service and would recommend it to family and friends.
“DOCTENA was launched in Luxembourg, where it now has an adoption rate of 20 per cent among medical practitioners”, explain Patrick Kersten, CEO of DOCTENA in Luxembourg. “This mass adoption by healthcare professionals will provide patients with more choice and opportunities. Patients and doctors are making the right choice when they join DOCTENA. By building the trust in our solution with hospitals, we ensure our continued growth and leadership in Europe.”