Mixvoip has acquired Crossing Telecom’s customer portfolio, its largest acquisition, boosting its position as Luxembourg’s second-largest fixed telephony operator. Services for 450 SME customers continue unchanged, with Crossing Telecom’s staff integrated. The deal expands offerings to mobile, cybersecurity, and IPTV. Mixvoip CEO Loïc Didelot tells us more in this interview.
What does this acquisition mean for Mixvoip’s long-term growth strategy in Luxembourg and internationally?
Telecom and ICT have entered a consolidation phase several years ago. The shift from traditional telephony to IP required IT and networking expertise. Today, the challenges are compliance, cybersecurity, and resilient infrastructure — investments that only make sense at scale.
This acquisition strengthens our position as Luxembourg’s second-largest fixed-line operator and expands our presence in internet services. With more lines and customers, we can spread the cost of compliance and security while building a more robust network — benefits that improve service quality for all customers, in Luxembourg and abroad.
Even without this acquisition, Mixvoip is on track for double-digit growth in 2025. Strategically, it accelerates our ambition to gain significant market share in internet connectivity, as we have already achieved in fixed telephony.
“Crossing Telecom’s customers can be fully reassured: they will continue to benefit from the same quality of services, now enriched with new opportunities.”
Loïc Didelot, CEO of Mixvoip
What were the key factors that led Mixvoip to pursue this acquisition?
The first factor was opportunity. Crossing Telecom was looking for a partner that would take care of its customers, and Mixvoip has the right balance of scale and agility to do so. With 75 employees, we can absorb this workload while still staying close to customer needs.
Second, we bring experience. In recent years we integrated Voipgate and a Belgian telecom operator, among other acquisitions, which gave our team the know-how to quickly migrate new customer bases into our billing and support systems. Our customer care team is also certified across multiple brands, which makes onboarding smoother.
Finally, the broader market context matters. Telecom and ICT are consolidating because compliance, security, and infrastructure costs are rising, and only providers with critical mass can sustain the investment.
This acquisition is therefore not only about growth but also about ensuring we remain competitive and able to deliver secure, reliable services to our customers.
“Our role is to deliver not just internet, email, data storage or telephony, but secure internet, secure email, and secure data storage by default.”
Loïc Didelot, CEO of Mixvoip
Beyond telecom, which new services do you expect will have the greatest impact on SMEs in the coming years?
There’s a lot of hype around technologies like quantum computing or fully autonomous AI workflows. They will come, but for SMEs the real impact in the near term is elsewhere. Their day-to-day challenges are far more concrete.
The most pressing is cybersecurity. As SMEs digitalize, they become more efficient — fewer printers and scanners, more cloud tools — but also more exposed.
Where yesterday’s risks were fire or water, today they are DDoS attacks, ransomware, and data leaks.
These threats can’t be solved with a simple firewall, and they will directly affect the bottom line. IT budgets will inevitably rise, and so will the willingness to invest in secure services. Our role is to deliver not just internet, email, data storage or telephony, but secure internet, secure email, and secure data storage by default.
AI will also make its way into every SME workflow — not through the hyped vision of fully autonomous agents, which is still years away, but through countless small, practical tasks. It will assign invoices to the right accounts, correct spelling, prefill forms, and auto-suggest paragraphs based on existing knowledge bases. Today, most of this is already possible through chatbots, but the integration is still cumbersome — people copy and paste between tools instead of having functions built in. The real change will be in how seamlessly these features integrate into the software employees already use, putting the right button in the right place for the right task.
Each improvement is small, but together they will make every employee more efficient. That also raises a human question: if we read and process more, our brains will be stretched differently. Over time, AI may not only boost productivity but also raise expectations, pushing people to handle more than ever — which will turn everyday office work into something more exhausting and relentless.