Home > Jobs > Mobility Planner / Operator (m/f) | Kussbus

Mobility Planner / Operator (m/f) | Kussbus

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Role:

We are looking for a reliable Mobility Planner to act as a planner and analyst
of daily operations of our Kussbus service as well as other services. You
should also work as an intermediary between Operations and IT and translate
operational issues and constraints for the IT department so that they can
automatize these processes. In order to fully understand the business and
customer requests, you will be part of the operational team supervising the
daily operations and reacting to customer requests.

The ideal candidate must be primarily an excellent communicator, have a
good sense for space and time and be able to remain calm and composed,
especially in emergency and stress situations. You must be able to multitask
as well as take the appropriate action with little supervision.

Responsibilities:

  • Plan bus tours according to user requests
  • Analyze user requests and punctuality of buses
  • Define new IT features
  • Receive emergency and non-emergency messages and treat significant
    information
  • Address problems and requests by transmitting information or providing
    solutions
  • Prioritize messages according to urgency and importance
  • Use phone or computer to send buses to appropriate locations and to
    communicate with our customers
  • Monitor the route and status of field units to plan, supervise, coordinate and
    prioritize their schedule
  • Provide field units with information about changes, traffic, obstacles and
    requirements
  • Enter data in computer system and maintain logs and records of messages, activities and other information

In detail:

  • Preparation of daily business
    • Planning of routes (weekly)
    • Definition of stops (weekly)
    • Verification of stops (daily)
    • Update of stops and routes (daily)
    • Verification of roadworks
    • Improvement of the service and the concept
  • Analysis of daily business
    • Analyze customer requests and adjust routes
    • Define and supervise operational KPIs
    • Reporting for UFT
    • Reporting for bus operators
  • Definition of IT features
    • Translate operational requests and constraints into IT features
  • Bus operator’s relation
    • Handle relationship between Kussbus and bus operators
    • Supervise the bus operator’s performance
    • Manage drivers and buses in Kussbus database
  • Supervision of daily business
    • Verification that drivers and buses have been assigned to routes
    • Verification that drivers start their tour
    • Handling of problems during operations
    • Handling of customer requests during operations

Requirements:

  • Proven experience as planner or relevant position
  • Fast typing with experience in data entry
  • Knowledge of procedures and guideline for emergency situations
  • Proficient in English (oral and written) German, French and Luxembourgish is a plus
  • Outstanding organizational and multitasking abilities
  • Active listener with excellent communication skills
  • Sound judgement and critical thinking
  • Bachelor or Master diploma
  • Technical affinities
  • Dynamic and proactive
  • Motivated and reliable

What we offer:

  • Indefinite contract of employment
  • Start date as soon as possible
  • International young team
  • Work place in the city center of Luxembourg
  • Flexible working hours
  • A lot of interesting activities
  • Informal and friendly working environment
  • The more responsibility you take, the more freedom you get
  • We are open to personal development in any direction needed by the company

If you are interested please send your application to ​jobs@kussbus.lu
You can also contact us via LinkedIn.
Start date as soon as possible.

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