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The Covid-19 crisis has truly accelerated remote medical appointments. In the span of three months, more than 20,000 virtual appointments were made via the mobile application and the Doctena’s web platform.

According to the leading player in Luxembourg, in March and April, the containment had a significant impact on the medical profession. Since the obligation to close or cancel appointments in many practices, Doctena identified a drastic drop in consultations between February and April 2020 in Luxembourg.

The video-consultation service now remains active since the announcement of the deconfinement a few weeks ago. It allows you to consult a doctor or health specialist in complete safety from home, thus avoiding having to physically go to a waiting room and increasing the risks of infection.

Doctena has also analysed the recovery of activity in doctors’ surgeries. In May, the number of consultations was more than 2.5 times higher than in April.

This increase is largely explained by the catch-up appointments that patients were unable to make during the containment period. Patients can now return to the practices provided they comply with the health regulations in force.

The strong increase mainly corresponds to specialties that require manual care. In particular, Doctena has seen an increase in appointments for physiotherapists, osteopaths and chiropractors (>245% compared to the previous month, >230% for ophthalmologists and nearly 605% for dentists!

Other specialties such as dermatology, cardiology, aesthetic medicine and nutrition also saw a large improvement in the number of appointments on the platform (on average +200%).

The startup soon plans to launch its payment solution for remote consultations, thereby encouraging consultations that do not require handling to take place remotely.


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