Gartner, a leading research firm, has announced the top 10 government technology trends for 2023.
These trends highlight the need for governments to prioritize adaptive security, cloud-based legacy modernization, sovereign cloud, hyperautomation, AI for decision intelligence, data sharing as a program, total experience, digital identity ecosystems, case management as a service, and composable government applications.
Adaptive security is the first trend, and Gartner predicts that by 2025, 75% of government CIOs will be responsible for security outside of IT. This trend requires an integrated security approach that links adaptive security to broader digital innovation, transformation, national security, and resilience objectives. The second trend is cloud-based legacy modernization, where governments are under pressure to break down legacy, siloed systems and data stores to modernize IT infrastructure and applications. Over 75% of governments are expected to operate more than half of workloads using hyperscale cloud service providers by 2025.
Sovereign cloud is the third trend, where governments are increasingly seeking to limit exposure of data and infrastructure by external jurisdictions and foreign government access. The fourth trend is hyperautomation, where 60% of government organizations will prioritize business process automation by 2026. AI for decision intelligence is the fifth trend, where governments can use AI to provide rapid, accurate and early decision-making capabilities at scale. Data sharing as a program is the sixth trend, which requires establishing formal accountability structures for data sharing.
The seventh trend is total experience, where government total experience approaches will reduce process ambiguity while increasing satisfaction metrics for both customer experience and employee experience. Digital identity ecosystems are the eighth trend, where over a third of national governments will offer citizens mobile-based identity wallets by 2024. The ninth trend is case management as a service, where agencies using composable case management will implement new features 80% faster than their peers. Finally, composable government applications can help achieve continuous improvement and modernization by adopting a modular approach to application architecture.
Overall, these trends highlight the need for governments to prioritize modernizing their IT infrastructure and applications, while also improving security, decision-making capabilities, and citizen services. CIOs must align these initiatives with current priorities to pursue digital transformation while optimizing operational costs. By adopting these trends, governments can better serve their citizens and improve their overall performance.
