Jérémie Rosselli, General Manager of N26 France & Benelux, will be speaking at the ICT Spring Conference in Luxembourg, sharing insights on digital banking and innovative financial solutions.
Can you give us a brief overview of what N26 is and what sets it apart from other traditional banking institutions?
N26 was born in 2015 to disrupt the banking industry by making banking better – transparent, branchless and simple. 8 years later, N26 is the best secure digital bank in Europe because we combine the agility and customer-centricity of a tech company with the reliability, security and credibility of a fully-licensed bank.
How does N26 prioritize the security and privacy of its customers’ financial information and transactions, and what steps does the company take to ensure that data is protected?
N26 is a neobank with a full German banking license, which protects customer deposits up to €100k. We take a digitally enabled approach to prevent fraud and combat financial crime. We use metadata, artificial intelligence and behavioral analysis to detect patterns so that we can respond to any suspicious behavior. The company also runs a variety of initiatives to raise consumer awareness and education around safety and security.
“We drive customer activity and retention because we develop a more and more personalized relationship with all our +8M customers.”
Jérémie Rosselli, General Manager of N26 France & Benelux
What are some of the main benefits and features that N26 offers to its customers, such as mobile banking, cashback rewards, and personalized financial management tools?
We have a tiered value proposition, with an ever-growing number of premium subscribers driving our subscription revenues. With our own features like Spaces or Statistic tools as well as with our new product like crypto trading, we increased customer activity and daily account usage have led to a significant increase in deposits (+52% in FY21), which shows the high trust our customers put in us.
Can you discuss N26’s expansion plans, and how the company plans to expand its presence and reach new customers in the future?
Our strategy is simple: Europe first. Just in 2021, N26 continued to grow its customer base by +1M customers of which +60% were premium subscribers. The ongoing uptick in digital banking adoption in our core markets offers continued business opportunities for N26. Finally, as a European regulated bank, we can increase our treasury activities and deepen our revenue streams in an environment with rising interest rates which will further fuel our development
How does N26 work with its customers to address their financial needs and goals, and what steps does the company take to provide personalized solutions and support to each individual?
With our focus on product development, we drive customer activity and retention because we develop a more and more personalized relationship with all our +8M customers. Besides, N26 fully leverages digital channels and an international footprint to provide customers with 24/7 customer support in 5 languages.
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