Luxembourg’s leading insurance company Foyer works with FinTech firm Finologee to digitize its remote consent process.
The recently introduced Insurance Distribution Directive (IDD) 1 lays down the information that should be given to customers before they sign an insurance contract. Luxembourg’s leading insurance player, Foyer Group, has been working closely with the FinTech specialist, Finologee, to comply with these new rules. The goal of this collaboration is to build an efficient framework that meets regulatory requirements for customer consent given remotely using a digital channel.
The implementation of this solution has enriched the existing face-to-face electronic signing method used by Foyer. The first use case of remote signing has been rolled out for advice reports. These documents are used to materialize the adequacy between the customer’s needs and the recommended insurance product, before the contract subscription takes place.
“The remote signing system developed with the Luxembourg startup Finologee combines simplicity and security for our customers”
Each document issued by the platform contains a LuxTrust Electronic Seal (E-Seal), certifying its content and with an encrypted timestamp of the creation date. Upon downloading their report, Foyer’s customers acknowledge the reception and sign-off on it using a one-time password (OTP) sent to them via SMS message. Both processes are handled on Finologee’s API platform.
“The remote signing system developed with the Luxembourg startup Finologee combines simplicity and security for our customers,” says Michel Etienne, Foyer’s IT Correspondent for the Business. “Made possible thanks to the intervention of our Innovation Hub, which helped us select the best partner, it was quickly implemented thanks to the good collaboration between the Foyer and Finologee teams. And, only a few weeks after its introduction, it is a success: nearly one in three Foyer customers already opts for this new service.”
The implementation on behalf of Foyer is based on Finologee’s trusted API Platform, which enables the quick and easy assembly and configuration of both components: Finologee’s own SMS OTP and LuxTrust’s E-Seal to build a highly-efficient user journey that fully matches Foyer’s needs.
“We (Finologee) facilitate technical connectivity and we ensure quality assurance, while making sure the setup is fully compliant with industry regulations”
Foyer chose to work closely with Finologee to assess and define a suitable setup. An iterative process jointly led by the insurer and the FinTech specialist was conducted to determine the scope of the requirements from usability, technical and regulatory constraints. Thanks to Foyer’s technical implementation capacity and its determination to improve its customer journeys by introducing new technologies, combined with Finologee’s technical expertise, regulatory knowledge and highly flexible platform, the whole definition and implementation process took less than two months.
“We can definitely bring great value to institutional players. Firstly, in our role as the middleman between FinTechs and insurance companies: we facilitate technical connectivity and we ensure quality assurance, while making sure the setup is fully compliant with industry regulations,” confirms Jonathan Prince, Finologee’s co-founder and CSO says. “Secondly, we are able to provide full support to our customers thanks to our expertise in managing complex compliance-related technical projects. It’s a truly great opportunity to be able to showcase this potential with Luxembourg’s number one insurance group.”
With digital transformation having a substantial impact on the insurance ecosystem, collaboration between traditional companies and new-age FinTech firms certainly is one of the best ways to address this challenge and to assure long-term growth. This kind of partnership is able to foster deep innovation processes in the industry while benefiting both the participating companies and end customers.
Photo: Foyer Group’s and Finologee’s teams worked hand-in-hand on this project © Finologee